SERVICE PLANS
| SERVICES OFFERED |
A LA CARTE
QUATERLY SERVICES AVAILABLE |
GOLD SERVICE PLAN |
PLATINUM SERVICE PLAN |
|---|---|---|---|
| Remote Viewing of Security Cameras App | $45 | Included | Included |
| Device Monitoring | Reactive | Reactive | Proactive |
| Internet Speed Test Monitoring | Not Included | Included | Included |
| Internet Uptime Monitoring | Not Included | Included | Included |
| Internet Security Patches and Updates | Std. Hourly Rate | Not Included | Included |
| Remote Rebooting | Std. Hourly Rate | Up to 8x per yr | Unlimited |
| Priority Service | Next Available | Within 48 Hours | Within 24 hours |
| Email and Phone Support | Normal Business Hours | Extended Hours | 24/7 |
| Loaner Equipment whiles yours is repaired | Not Available | Not Included | Included |
| Yearly 25 point System Checkup & Cleaning | Std. Hourly Rate | Not Included | Included |
| Charter, Direct TV or AT&T Advocate Service | Not Available | Not Included | Included |
| Programming Changes to Savant System by Fusion Remotely or Onsite | Std. Hourly Rate | Up to 1 times per yr (Max 2 Hours) | Up to 2 times per year (Max 4 hours total) |
| Discount off equipment upgrades | Not Available | 5% | 8% |
| Discount off equipment replacement | Not Available | 10% | 10% | Service Plan Cost - billed quaterly: | Pay as you go | $79/month | $269/month |
| BUY NOW | BUY NOW | BUY NOW |
| SERVICE CALLS AFTER STANDARD WARRANTY PERIOD LISTED ON ORIGINAL PROPOSAL |
A LA CARTE MONTHLY CUSTOMER |
GOLD PLAN CUSTOMER |
PLATINUM PLAN CUSTOMER |
|---|---|---|---|
| Tech Service call Hourly Rate after 6 months | $100 | $90 | $80 |
| First Hour of Service call - includes trip charge | $175 | $90 | $80 |
| After Hours and weekend Onsite Support | $190 | $160/hr | $140/hr |
| On Site Programmer Hourly Rate after 90 days | $120 | $100 | $90 |
| BUY NOW | BUY NOW | BUY NOW |
A la Carte Quaterly Services Available
Remote Viewing of Security Cameras App: $45
Device Monitoring: Reactive
Internet Speed Test Monitoring: Not Included
Internet Uptime Monitoring: Not Included
Internet Security Patches and Updates: Std. Hourly Rate
Remote Rebooting: Std. Hourly Rate
Priority Service: Next Available
Email and Phone Support: Normal Business Hours
Loaner Equipment while yours is repaired: Not Available
Yearly 25 point System Checkup & Cleaning: Std. Hourly Rate
Charter, Direct TV or AT&T Advocate Service: Not Available
Programming Changes to Savant System by Fusion Remotely or Onsite: Std. Hourly Rate
Discount off equipment upgrades: Not Included
Discount off equipment replacement: Not Included
Gold Service Plan
Remote Viewing of Security Cameras App: Included
Device Monitoring: Reactive
Internet Speed Test Monitoring: Included
Internet Uptime Monitoring: Included
Internet Security Patches and Updates: Not Included
Remote Rebooting: Up to 8x per year
Priority Service: Within 48 hours
Email and Phone Support: Extended Hours
Loaner Equipment while yours is repaired: Not Included
Yearly 25 point System Checkup & Cleaning: Not Included
Charter, Direct TV or AT&T Advocate Service: Not Included
Programming Changes to Savant System by Fusion Remotely or Onsite: Up to 1 time per year (Max 2 hours)
Discount off equipment upgrades: 5%
Discount off equipment replacement: 10%
Cost Billed Quarterly: $79/month
Platinum Service Plan
Remote Viewing of Security Cameras App: Included
Device Monitoring: Proactive
Internet Speed Test Monitoring: Included
Internet Uptime Monitoring: Included
Internet Security Patches and Updates: Included
Remote Rebooting: Unlimited
Priority Service: Within 24 Hours
Email and Phone Support: 24/7
Loaner Equipment while yours is repaired: IncludedYearly 25 point System Checkup & Cleaning: Included
Charter, Direct TV or AT&T Advocate Service: Included
Programming Changes to Savant System by Fusion Remotely or Onsite: Up to 2 times per year (Max 4 hours total)
Discount off equipment upgrades: 8%
Discount off equipment replacement: 10%
Cost Billed Quarterly: $269/month
A la Carte Monthly Customer
Tech Service call Hourly Rate after 6 months: $100
First Hour of Service call - includes trip charge: $175
After Hours and weekend Onsite Support: $190
On Site Programmer Hourly Rate after 90 days : $120
Gold Service Plan Customer
Tech Service call Hourly Rate after 6 months: $90
First Hour of Service call - includes trip charge: $95
After Hours and weekend Onsite Support: $160/ Hour
On Site Programmer Hourly Rate after 90 days : $100
Platinum Service Plan Customer
Tech Service call Hourly Rate after 6 months: $80
First Hour of Service call - includes trip charge: $80
After Hours and weekend Onsite Support: $140/ Hour
On Site Programmer Hourly Rate after 90 days : $90